The health and safety of our residents, their families and our staff is our number one priority. Please think about everyone’s safety when we visit your home by:
- Telling us as soon as possible if you or anyone in your household currently has symptoms, is self-isolating or shielding by calling 0844 995 1367. This helps us to take appropriate safeguarding measures and, where appropriate, to re-plan your repair.
- Keeping your distance your while we are inside your home. You must make sure that you and any other household members such as children and pets stay at least 2 metres away from us at all times. You and your family should stay in another room while we are in your home. If possible, please wear a face covering.
- Opening external windows and doors whenever you can as ventilation is very important in helping prevent the virus from spreading
- Clearing the area we need to work of any household items so the time we are in your home is reduced.
Our team may need to leave your home if they feel they are not able to work safely. They will always make sure repairs are made safe before leaving.
Thank you for your support.